Frequently Asked Questions

SUBSCRIPTION & BILLING

Q: What subscription plans do you offer?
A: We offer several subscription plans to fit different needs:
   • Basic: Standard definition streaming for one device
   • Standard: High definition streaming for up to two devices simultaneously
   • Premium: Ultra HD/4K streaming for up to four devices simultaneously
   Visit our pricing page for current rates and special offers.

Q: How do I change my subscription plan?
A: Log in to your account, go to "Account Settings," select "Subscription," and choose "Change Plan."

Q: Can I cancel my subscription at any time?
A: Yes, you can cancel your subscription at any time. Your subscription will remain active until the end of your current billing period.

Q: Do you offer a free trial?
A: Yes, new subscribers can enjoy a 7-day free trial. You will not be charged until the trial period ends.

ACCOUNT MANAGEMENT

Q: How do I reset my password?
A: Click on "Forgot Password" on the login page, enter your email address, and follow the instructions sent to your email.

Q: How many devices can I use with my account?
A: The number of devices depends on your subscription plan (1 for Basic, 2 for Standard, 4 for Premium).

Q: Can I share my account with family members?
A: Yes, our Standard and Premium plans allow multiple users. Each user can create their own profile.

STREAMING & CONTENT

Q: What video quality options are available?
A: Depending on your subscription plan and internet connection, we offer:
   • Standard Definition (SD)
   • High Definition (HD)
   • Ultra HD/4K (Premium plan only)

Q: Can I download content to watch offline?
A: Yes, select movies and shows are available for download on our mobile app.

Q: How often do you add new content?
A: We add new movies and shows every week, with major updates at the beginning of each month.

Q: Is your content available in multiple languages?
A: Yes, many titles offer multiple audio tracks and subtitles in various languages.

TECHNICAL SUPPORT

Q: What devices can I use to watch?
A: You can watch on smart TVs, gaming consoles, streaming media players, smartphones, tablets, and computers.

Q: What internet speed do I need for streaming?
A: We recommend:
   • 3 Mbps for SD quality
   • 5 Mbps for HD quality
   • 25 Mbps for 4K/Ultra HD quality

Q: Why am I experiencing buffering issues?
A: Buffering can be caused by slow internet connection, multiple devices using your network, or Wi-Fi interference. Try closing other applications, connecting directly via Ethernet, or restarting your router.

Q: The video quality is poor. How can I improve it?
A: Check your internet speed, reduce the number of connected devices, or adjust quality settings in your account preferences.

STILL HAVE QUESTIONS?

If you couldn't find the answer you were looking for, please contact our customer support team. We're available 24/7 to assist you.